The safety of our employees and customers is our top priority amid the growing concerns of Covid-19. Please note: IMS Customer Service and Account teams have been instructed to work remotely. Customer Service can be reached at email@example.com. We will constantly monitor this email address Monday – Friday, 7am – 7 pm CST. We expect minimal disruption and the website and warehouse will remain fully operational. We will update this message as new information becomes available.
Q: Can I place an international order on The Wells Fargo Online History Museum Store?
A: To place an international order simply browse the online museum store, complete the International Order Form, and send to IMS customer service by email or Fax. You can also place your order over the phone.
Fax Toll Free: 1-800-358-3882
Q: How do I go about returning or exchanging an order?
A: There are three easy steps to return an order.
For exchanges, please follow the same three-step process above. Once Step 3 is complete, the replacement product will ship and be charged to the original form of payment used on the initial order.
Return your order to:
10100 58th Place
Kenosha, WI 53144
Q: I need to cancel my order, how do I do this?
A: Please call or email customer service to cancel your order 1-800-842-3222 | firstname.lastname@example.org. Most orders ship in 24-48 hours. If the item has already shipped please see the return process above.
Q: If I need an order by a certain date, how do I best determine the shipping method?
A: Most orders ship in 24-48 hours and are usually received in 5-7 business days via ground shipping. If your order is needed by a specific date but are unsure which shipping method to choose, call our customer service specialist team at 1-800-842-3222. We are always happy to help.
Q: How can I review my order history from the previous Wells Fargo History Museum website?
A: Order history is accessible to those with an account on the Wells Fargo Museum Store. To create an account simply register prior to your purchase. If you have already made a purchase as a guest and would like to review a previous order please contact customer service— 1-800-842-3222.